Water is in the house. Call now.
Emergency and same-day service across every county we cover. If water is actively entering, call (845) 879-3321 rather than filling in a form.
What counts as an emergency
Not everything wet is urgent, and treating a slow damp problem as a crisis just means paying a premium for the same job. The honest dividing line is whether the damage is compounding right now.
Call immediately:
- Water actively entering the basement during or after a storm
- A sump pump that has stopped, is humming without pumping, or cannot keep up
- A crack that has gone from damp to visibly running
- Storm damage that has opened the roof, the flashing or a wall
- A foundation wall that has visibly moved, or a new gap at the sill plate
- Sewage or a drain backup coming up through a floor drain
- A retaining wall that has bulged or partly collapsed after heavy rain
Book a normal free estimate:
- Dampness or a musty smell with no standing water
- Efflorescence and staining on the wall
- A hairline crack you have been watching for a while
- Spalling steps, an open mortar joint, a chimney crown crack
- Gutters overflowing, or a downspout that needs extending
Do these first
In this order. The first one is not optional.
Deal with the power first
If water is anywhere near outlets, the panel, or a furnace, treat it as electrical before you treat it as water. Do not stand in it to reach a breaker.
Get what you can off the floor
Boxes, documents, anything on the bottom shelf. Twenty minutes of lifting now saves the part of the loss that insurance argues about later.
Photograph everything, then call
Wide shots and close shots, before you move anything or start pumping. It costs nothing and it is the evidence any claim will turn on.
Kill the water at the source if you can
Redirect a downspout, clear a blocked drain grate, shut the water main if it is a supply line rather than groundwater.
If there is any doubt at all about water and electricity, leave the area and call your utility. No amount of stored property is worth it.
Water on the floor is a today problem
A pump that quit halfway through a storm. A crack that went from weeping to running. A cellar door taking water faster than it drains. Damage compounds by the hour once water is inside, so we run emergency and same-day calls rather than booking you for Thursday.
Emergency questions
What actually counts as an emergency?
Water entering the building now, a pump that has failed while the ground is saturated, structural movement you can see, or storm damage that has opened the envelope. If water is moving and the damage is compounding hour by hour, that is an emergency.
Should I call or use the form?
Call (845) 879-3321. The form is checked by a person, which is fine for an estimate and useless when water is running. For anything active, use the phone.
Do you charge extra for emergency calls?
Emergency and same-day service is available. Discuss the specifics on the call so there are no surprises. What we will not do is quote you a number for the repair itself before somebody has actually seen it.
It is 2am. Should I wait until morning?
If water is entering, no. Every hour it sits, it moves further into materials that then have to be removed rather than dried. Call, and if the honest answer is that nothing can be done before daylight, we will tell you that and tell you what to do meanwhile.
Will you work with my insurance company?
We will document what we find and what we did, with photographs, in writing. That is what an adjuster needs. We are contractors, not adjusters, so we will not tell you what your policy covers.
Water coming in right now?
Call (845) 879-3321. Emergency and same-day service across every county we cover.